General help
Questions, bugs, and product support.
Use this for install issues, feature questions, unexpected behavior, and beta access requests.
[email protected]
Support
Help for the product,
Help for the product,
without the runaround.
If something feels broken, unclear, or risky, start here. Hasten is a local-first Android beta, so support is direct, human, and focused on getting you unstuck quickly.
Fast paths
Start in the right place.
Security
Privacy or security concerns.
If you believe there is a vulnerability, data exposure risk, or another security issue, email the security address directly.
[email protected]Product status
Current platform availability.
Hasten is available now on Android. The iOS version is still in development, so support is focused on the Android beta experience today.
See download options
Troubleshooting
What to check before you email us.
01
Update the app
Make sure you are on the latest Android build before reporting an issue. That rules out already-fixed beta bugs quickly.
02
Restart and retry
Close the app fully, reopen it, and try the exact same action again. If the problem repeats, note the steps in order.
03
Capture the context
Include your Android version, device model, and what you were doing just before the issue appeared. That usually saves a full back-and-forth.
Common questions
Answers to the things people ask first.
How do I get help with beta access?
Email [email protected] with a short note about how you plan to use Hasten. We handle beta access directly.
Does Hasten sync my notes to the cloud?
No. The core capture, sort, and review loop is designed to stay on your device. For the current privacy position, see the policy page.
How do I export or delete my data?
Hasten includes local export and local deletion controls inside the app. If something about that flow is unclear or not working, email support and describe what you are seeing.
Where should I report a bug?
Send bug reports to [email protected]. Include your device, Android version, and the steps needed to reproduce the problem.
Where should I report a security issue?
Use [email protected] for anything involving vulnerabilities, privacy risk, or possible data exposure.